Simsinos Privacy Policy – How We Protect Your Data in Pakistan

1 Overview

At Simsinos, we take the privacy of our players seriously. This Privacy Policy explains how Simsinos ("we", "us", "our") collects, uses, stores, protects and shares the personal information of players who use the Simsinos platform at simsinos.im — including all gaming, betting and account management services available through the website.

This policy applies to all registered players, visitors to the simsinos.im website and any person who contacts Simsinos via support channels. It covers all personal data we handle in connection with your Simsinos account, your PKR transactions, your gaming activity and your communications with us.

By registering an account at Simsinos or continuing to use our platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you disagree with any part of this policy, please do not use the Simsinos platform or contact us to discuss your concerns before proceeding.

2 What Personal Data We Collect

Simsinos collects the following categories of personal data from players:

Registration and Identity Data

• Full legal name as it appears on your national identity documents
• Date of birth (to verify that you are 18 years of age or older)
• Residential address including city and province within Pakistan
• Mobile phone number
• Email address
• Username selected at registration

Identity Verification Documents

• Copies of government-issued identity documents such as your CNIC (Computerised National Identity Card) or passport, where requested for account verification or large withdrawal processing
• Proof of address documentation, where requested
• Payment method ownership documentation, where requested

Financial and Transaction Data

• Deposit and withdrawal history in PKR, including amounts, dates and payment methods used
• Easypaisa, JazzCash, NayaPay or SadaPay account identifiers (mobile numbers associated with wallets) — never passwords or PINs
• Bank account details for IBFT withdrawals, where provided
• Partial card details (masked card numbers) for Visa/Mastercard transactions — full card numbers are never stored by Simsinos

Gaming and Betting Activity Data

• Game sessions, bet amounts, game outcomes and wagering history
• Sports betting selections, stake amounts and results
• Bonus usage, wagering completion data and promotional participation records
• Session duration, login and logout timestamps

Technical and Device Data

• IP address at the time of login and during active sessions
• Device type, operating system and browser information
• Mobile network provider and approximate geographic location derived from IP address
• Cookie and session data (described further in Section 10)

Communications Data

• Records of live chat, email, WhatsApp and Telegram conversations with Simsinos support
• Feedback, complaints and dispute correspondence
• Responsible gaming requests and self-exclusion records

3 How We Collect Your Data

Simsinos collects personal data through the following means:

• Direct collection at registration: The information you provide when creating your Simsinos account — name, date of birth, address, phone number and email — is collected directly from you at the point of registration.
• During account use: Transaction data, gaming activity, session data and support communications are generated and recorded automatically as you use the Simsinos platform.
• Identity verification submissions: Documents you upload for identity verification — CNIC, passport, bank statement — are collected at the time of submission.
• Payment processing: Payment transaction data is generated when you deposit or withdraw PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card. Payment processor systems handle the actual payment mechanics; Simsinos receives transaction confirmation data and relevant identifiers from these processors.
• Cookies and tracking technologies: Automatically collected technical data when you visit simsinos.im. See Section 10 for full details.
• Support interactions: Information provided when you contact Simsinos via any support channel.

4 How Simsinos Uses Your Data

Simsinos uses your personal data for the following specific purposes:

Simsinos does not use your personal data for any purpose not listed above without obtaining your explicit consent first.

5 Legal Basis for Processing

Simsinos processes your personal data on the following legal grounds depending on the purpose of processing:

• Contractual necessity: Processing your registration data, transaction data and gaming activity data is necessary to operate the Simsinos account and services you have signed up for. Without this data, we cannot provide the platform to you.
• Legal obligation: Processing your identity documents, transaction records and certain account history data is required to comply with anti-money laundering laws and other applicable legal obligations. This processing cannot be avoided regardless of your preferences.
• Legitimate interest: Fraud detection, security monitoring, abuse prevention and platform analytics are conducted on the basis of Simsinos' legitimate interest in operating a secure and fair platform for all players.
• Consent: Marketing communications are sent only on the basis of your explicit opt-in consent. You can withdraw this consent at any time by contacting Simsinos support or using the unsubscribe link in any marketing email.

6 Who We Share Your Data With

Simsinos does not sell, rent or trade your personal data to third parties. We share data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, banking partners and card payment processors receive transaction data necessary to process your PKR deposits and withdrawals. These processors are bound by their own privacy and security standards.
• Game software providers: Casino game providers receive your anonymised session identifiers and bet data to operate game mechanics. Game providers do not receive your personal identity information.
• Identity verification services: Where independent identity verification is required, your CNIC or passport image may be processed by a third-party verification service under strict data processing agreements.
• Anti-fraud and security services: Technical fraud detection systems may process IP addresses and device fingerprints to identify prohibited activity.
• Legal and regulatory authorities: Where required by law or in response to a valid legal request from a Pakistani or international authority, Simsinos will disclose the minimum required personal data.
• Professional advisors: Legal, accounting and compliance advisors may access anonymised or aggregated data in the course of their professional services to Simsinos.

7 Payment Data and PKR Transactions

Simsinos processes all player transactions in Pakistani Rupees (PKR). The privacy handling of your payment data is particularly important and is described specifically here:

• Easypaisa and JazzCash: When you deposit or withdraw via Easypaisa or JazzCash, Simsinos receives confirmation of the transaction and the mobile number associated with your wallet. Your Easypaisa or JazzCash PIN is never seen by or transmitted to Simsinos at any point.
• NayaPay and SadaPay: Transaction confirmation data including the registered mobile number is received by Simsinos. Account credentials and PINs are handled exclusively by the respective payment provider.
• Bank IBFT: Bank account numbers and transaction reference numbers are received for verification purposes. Simsinos stores masked account details — full account numbers are not retained beyond the verification period.
• Visa and Mastercard: Card payments are processed through PCI DSS-compliant payment gateways. Simsinos never receives or stores full card numbers. Only masked card identifiers (typically last four digits) are retained for transaction history purposes.

All payment data is stored with the same 256-bit SSL encryption applied to all other Simsinos data. Payment method details are used exclusively for processing deposits and withdrawals — they are never shared with third parties for marketing or any non-operational purpose.

Simsinos applies a strict policy that withdrawals are processed only to payment methods registered in the same name as the Simsinos account. This policy protects your funds and is part of our anti-money laundering compliance framework.

8 How Long We Keep Your Data

Simsinos retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet legal obligations. The following retention principles apply:

• Active account data: All personal data associated with an active Simsinos account is retained for the duration that the account remains open.
• Transaction records: PKR transaction records, deposit and withdrawal history and associated payment data are retained for a minimum of five years from the date of the transaction, in compliance with anti-money laundering record-keeping requirements.
• Identity verification documents: CNIC or passport copies submitted for verification are retained for five years from the date of verification, as required for AML compliance.
• Gaming activity data: Betting and gaming session records are retained for a minimum of three years.
• Support communications: Live chat, email and other support correspondence is retained for three years to support dispute resolution and quality improvement.
• Responsible gaming records: Self-exclusion requests, deposit limit settings and related responsible gaming data are retained for the full duration of any restriction period plus three years.
• Closed account data: When an account is voluntarily closed, personal data is retained for the legally required minimum period, after which it is securely deleted or anonymised.

Where data is no longer required for its original purpose and no legal obligation requires its retention, Simsinos deletes or irreversibly anonymises it. Anonymised and aggregated data may be retained indefinitely for statistical and platform improvement purposes as it no longer identifies any individual.

9 How We Protect Your Data

Simsinos takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:

• 256-bit SSL encryption: All data transmitted between your device and the Simsinos platform is encrypted using industry-standard 256-bit SSL/TLS encryption. This is the same standard used by major banks and financial institutions.
• Encrypted data storage: Personal data held in Simsinos databases is stored in encrypted form. Encryption keys are managed separately and rotated on a regular schedule.
• Access controls: Internal access to player personal data is restricted on a strict need-to-know basis. Team members can only access the data categories required for their specific role.
• Audit logging: All access to personal data within Simsinos systems is logged and monitored. Access outside normal operational patterns triggers security alerts.
• Two-factor authentication: Administrative access to Simsinos systems that hold player data requires multi-factor authentication.
• Third-party security testing: Simsinos engages independent security specialists to conduct periodic penetration testing and vulnerability assessments of the platform infrastructure.
• Staff training: All Simsinos team members who handle player data complete privacy and data security training.

Despite these measures, no internet-based system can be guaranteed to be completely secure. In the unlikely event of a data breach that affects player personal data, Simsinos will notify affected players as required by applicable law and will take immediate steps to contain and address the breach.

10 Cookies and Tracking Technologies

Simsinos uses cookies and similar tracking technologies on the simsinos.im website. Cookies are small text files stored on your device that help the platform function correctly and improve your experience.

Types of Cookies Used

• Essential cookies: Required for the Simsinos platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against fraud. You cannot opt out of essential cookies without ceasing to use the platform.
• Functional cookies: Remember your preferences such as language settings and display preferences. These improve your experience but are not essential for the platform to operate.
• Analytics cookies: Collect anonymised information about how players navigate the Simsinos website — which pages are visited, how long sessions last and which features are used most. This data is aggregated and does not identify individuals. It is used to improve the platform.
• Security and fraud prevention cookies: Help identify and prevent fraudulent activity such as bot usage, account takeover attempts and suspicious navigation patterns.

Simsinos does not use advertising or targeting cookies that track your behaviour across third-party websites. Your Simsinos browsing activity stays on Simsinos and is not shared with advertising networks.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the Simsinos platform from functioning correctly. Disabling analytics and functional cookies will not prevent you from using the platform but may reduce the quality of your experience.

11 Your Privacy Rights

As a Simsinos player, you have the following rights in relation to your personal data. To exercise any of these rights, contact Simsinos support at support@simsinos.im with the subject line "Privacy Request".

Simsinos aims to respond to all privacy rights requests within 30 days. Where a request is complex or involves a large volume of data, we will notify you within 30 days of the anticipated response timeline. Simsinos will never charge a fee for handling a privacy rights request submitted in good faith.

12 Minors and Age Verification

Simsinos is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. Age verification is a core part of the Simsinos registration process and may be reinforced at any point through document verification.

If a parent or guardian believes that a person under 18 has registered at Simsinos or that a minor's personal data has been inadvertently collected, please contact Simsinos support immediately at support@simsinos.im. We will investigate the matter promptly and close the account if the player is found to be under 18, returning any real-money deposits made and securely deleting the minor's personal data as quickly as legally possible.

Players who have concerns about a family member's gaming activity are encouraged to contact our responsible gaming team, which handles all such enquiries confidentially and with care.

13 Changes to This Privacy Policy

Simsinos may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. Where changes are material — meaning they significantly affect how your data is collected or used — we will notify registered players via email and/or a notice on the Simsinos platform at least 14 days before the changes take effect.

Minor or clarificatory changes may be made without advance notice, with the updated policy date reflecting the revision. The current version of this Privacy Policy is always available at simsinos.im/privacy-policy and is dated at the top of the document. Continued use of the Simsinos platform after any policy update constitutes acceptance of the updated policy.

If you have concerns about any proposed change to this Privacy Policy, please contact us before the effective date of the change. You are always free to close your account if you do not accept an updated policy.

14 How to Contact Us About Privacy

For any questions, concerns or requests relating to this Privacy Policy or to your personal data held by Simsinos, please contact us in any of the following ways:

• Email: support@simsinos.im — mark your message with the subject line "Privacy" or "Data Request" for priority routing to the relevant team.
• Live chat: Available 24/7 on simsinos.im — ask to speak to the privacy or data team for sensitive enquiries.
• WhatsApp / Telegram: Via the contact details provided in your Simsinos account area.

Simsinos aims to acknowledge all privacy enquiries within two business days and to resolve substantive requests within 30 days. All privacy communications are handled confidentially by trained team members.